Shipping and Delivery

 Shipment

1. All orders will ship within 7 business days
2. We offer regular air mail post and registered airmail post shipping methods.
3. The trade is cross-border and Airmail is cheapest post way, so it'll take a long time for delivery

 If you don't want to wait so long time, please pay the Express cost and choose EMS shipping method.

Order Tracking

For your convenience, we offer a tracking number on all orders. Once your order is dispatched, you can find the tracking number in your Sixtea account and in your shipping confirmation email. With that number, you can track your order on the corresponding carrier's website. Sixtea works with the following international delivery companies that cover all countries over the world:

China Post

E-Packet USPS (United Status)

Malaysia Post

Russia Post

Singapore Post

Swiss Post

Speedpost (EMS)

For some shipping sites the tracking sometimes updates once the order has arrived at a transfer terminal or your country. If this is the case, you can track your order first on this site:

17track.net

The above links are regularly updated. If one of the links appears to be broken, please send us a notice at: [email protected]

Worldwide Shipping

Sixtea offers worldwide shipping. The majority of our orders are shipped to the United States, Canada, Australia, New Zealand, United Kingdom, and European countries. We also ship frequently to Asian countries such as Japan, Korea, Singapore, Indonesia, Malaysia and the Philippines

Shipping Cost

We keep it simple,We free shipping by airmail for all parcels with  order amount reach 50$ regardless of shipping destination;if EMS shipment required,only 10USD extra shipping cost charged.

When order amount less than 50USD,we offer a 5 USD flat shipping fee by airmail  and 15USD extra shipping cost charged by EMS,regardless of shipping destination

When order amount less than 30USD,we offer a 8 USD flat shipping fee by airmail, regardless of shipping destination.

Professional Packing

Your items are packed with care by our logistics team. We use hard carton boxes to ensure your order arrives safely. For tea ware, we also wrap bubble sheets around the original packaging before packing it in the hard carton box. Rest assured, your products will arrive safely.

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Dispatch & Shipping Time

It is of utmost importance to us that your Sixtea orders ship promptly and with care. Orders typically ship from our warehouse in Enshi, China, within 48 business hours after getting payment. We will send you a shipping confirmation by email when your order is dispatched. To ensure that you receive our shipping confirmations, please whitelist our email: [email protected] . Shipping time is generally between 7-21 days for airmail and 3-10 days for express courier (EMS Speedpost). For better Airmail estimates see the table below

During Chinese holidays, shipping companies provide limited logistic services. Orders placed during National Day (October 1-3) may be delayed three business days, while during Chinese New Year (date differs from year to year depending on lunar calendar) there is a potential delay of five business days.

If your order will be delayed for dispatch, Sixtea will send you an email notification.

Customs

All parcels shipped to countries outside of China may be subject to taxes, customs duties, and fees levied by the destination country. As the importer of record in the destination country, the recipient of the shipment is responsible for all import restrictions and fees. While generally less than 5% of the orders have customs duties and fees levied, this however depends on the destination country.